Frequently Asked Questions

Book in the app. Choose your service (Items Moving, Van by Hour or Van by Day), choose now or a later date, enter your pickup and drop-off, and see the price before you confirm. We match you with a vetted driver, and you can follow them live.

Pricing depends on the service type you choose. Items Moving is priced by your items and the distance. Van by Hour is charged at an hourly rate. Van by Day is a flat daily rate. All prices are shown upfront before you confirm your booking — no hidden fees.

Yes. You can see the estimated price for your booking before you confirm it. For business customers with high volumes, contact us for a custom quote.

We accept major credit and debit cards, Apple Pay, Google Pay and Revolut Pay. You pay securely in the app at the price shown before you confirm: straight away for a booking made for now, or once a driver accepts a scheduled booking. If a job runs over, extra time is paid in the app.

Yes, you can cancel in the app. For a booking made for now, cancelling is free until a driver accepts and for 3 minutes after; after that a fee applies, which is higher once the driver has arrived or loading has started. For scheduled bookings, cancelling well ahead is free and the fee rises as the start time gets closer. The app shows the exact fee before you confirm a cancellation. See our Terms & Conditions for full details.

Every driver is checked before they can take jobs: ID, driving licence, proof of address, right to work and a police conduct certificate. Vans are checked too, with photos, insurance and their roadworthiness certificate. Customers rate every job, and we act on that feedback.

Every van on TheVanApp must have valid commercial vehicle insurance, which we check before it can take jobs. Your belongings are not automatically insured, so for valuable items we recommend arranging your own insurance before the move.

You can track your driver in real time through the app. If your driver is significantly delayed, our 24/7 support team will assist you and, if necessary, find you an alternative driver.

TheVanApp can transport most household and commercial items including furniture, appliances, boxes, equipment, and retail goods. Please see our Prohibited Items page for a full list of items we cannot transport.

We do not transport hazardous materials, illegal items, live animals, perishable food without proper packaging, or items that exceed the van's weight or size capacity. See our Prohibited Items page for the complete list.

Yes. All TheVanApp drivers are willing to assist with loading and unloading as part of the service. Every booking includes the driver and one helper, and on Van by Hour and Van by Day you can add extra helpers in the app when you book. For very heavy or bulky items, please mention this when booking so we can match you with an appropriate driver.

TheVanApp takes great care with all items. If something is damaged, tell us straight away through Contact Us in the app, on WhatsApp or by email at info@thevanapp.com, with photos if you can. Our team will investigate and work with you to reach a fair resolution in line with our Terms & Conditions.

Yes. Choose “Schedule” when you book and pick the date and time. You see the price straight away. Once a driver accepts, we let you know and you pay in the app to confirm the booking.

Yes — TheVanApp is available 24 hours a day, 7 days a week, every day of the year. You can book a van at any time through the app, and our customer support team is on hand around the clock to assist you.

Open Contact Us in the app to WhatsApp us, call, email or send a message. You can also email info@thevanapp.com or call +356 7707 2071. We are available 24 hours a day, 7 days a week, every day of the year.

We take all complaints seriously. Please contact our support team through the app or email info@thevanapp.com. We aim to respond to all complaints within 24 hours.

Download the TheVanApp Driver app from the App Store or Google Play and apply there — your documents are uploaded securely in the app, never on the website. There are two ways to drive: as an Operator with your own van or a fleet, or as a TheVanApp driver in one of our vans.

Earnings are paid monthly by bank transfer: to your own account if you drive TheVanApp’s vans, or to your company account if you are an Operator. Your earnings from completed jobs are visible in the Driver app.

Yes. Sign up as an Operator in the Driver app, with one van or many. Add your company, your vans and your drivers; once we approve your account your vans can take bookings and you manage everything from My Fleet.

Business customers can register through our Business page. Business accounts are pay as you go: you pay for each booking in the app, with no monthly fees or contracts.